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COVID-19: We’re here to help!

COVID-19: We’re here to help!

As the situation with COVID-19 keeps evolving, TW Insurance Brokers continues to work closely with its stakeholders and partners to make proactive decisions that are grounded in care for its customers and employees.

Different experience, same exceptional service

On March 16, 2020, all TW Insurance Brokers offices closed to visitors, but the TW Insurance Brokers Alberta office hours of operation remain Monday to Friday, 8:30 a.m. to 4:30 p.m. This temporary change was made to balance the health and well-being of TW Insurance Brokers employees while continuing to meet the needs of customers.

In line with this approach, TW Insurance Brokers employees have been set up to work from home.This means that when you call them, you may hear some unexpected background noise from an employee’s home work space.

Be assured that although the service experience may be different, the TW Insurance Brokers team remains committed to being available to answer your questions efficiently and effectively during this time.

To best serve you at this time, please continue to visit for service updates or log into MyTWinsurance

Our brokers are ready to serve you

We’re here to take care of you during these uncertain times. Please give us a call at 1-855-894-2782 or email us at and we’ll be happy to assist you.

We’re all in this together

Communities and organizations across the country are taking measures to contain the spread of COVID-19. TW Insurance Brokers thanks you for your patience and understanding as we all do our part. To learn more about the Government of Alberta’s actions to protect residents and prevent the spread of COVID-19 visit