Claims Centre

At TW Insurance Brokers, your safety is our top priority. We take pride in being there when you need us the most, providing exceptional personal service at the time of a claim. We realize that claims don’t happen only during office hours so we have 24-hour emergency claims service available 365 days a year, anywhere in Canada or the United States. We're committed to being there every step of the way to walk you through the claims process and make your experience as stress-free as possible.

Call us at 1-800-272-5688

Alberta:   Mon - Fri 6:00 a.m. – 4:30 p.m.  
 Ontario:   Mon - Fri 8:00 a.m. – 6:30 p.m.  


For emergency claims outside office hours, call our partner, Claims Pro, at 1-877-664-6431.

To save time, you may want to have the following information (if available) on hand when you call:

All claims

  • Your policy number
  • Date, time and location of the accident/loss

Auto claim

  • Licence plate number and province of licence plate
  • The make, model and year of the vehicle
  • Driver’s name and licence number
  • Contact information of the driver
  • Registered owner (if different than driver)
  • Contact information of the registered owner
  • The contact information for any witnesses

If another vehicle was involved:

  • Contact information of the other driver
  • The make, model and year of the vehicle
  • Name of their insurance company and policy number


We're here to help.

Non-emergency claims?

Fill out our online form

Home and auto non-emergency claims form