Customers whose driving situations have changed have the following options.
- Adjust the use of your vehicle. If you are using your vehicle less due to COVID-19, your policy can be temporarily adjusted to reflect this.
- Park your vehicle and remove all road coverages. There are multiple options to remove road coverages from one or more of your vehicles depending on your personal circumstances. This will translate to the most savings however it will mean that you can no longer drive your car for any reason including groceries, etc. If your vehicle is leased or has a loan against it, we would require permission from the lessor or financial institution in order to delete coverages. We would be happy to discuss these options with you and what they might mean for you and your family.
It is your responsibility to update us when any change occurs. We recognize that we are all learning to adapt in these uncertain times. If you choose to amend your auto policy, it is your responsibility to contact a TW Insutance broker if and when your driving habits change. We can then work with you to ensure you have the right coverage for your needs. If your coverage does not match your driving habits, there is risk that your claim could be denied.
If you would like to amend your auto policy based on the information outlined above, please click here to fill out our
COVID-19 Policy Change Request Form.
Intact is handling coverage changes on a case-by-case basis. Please contact us if you would like to discuss your options.
Intact is offering flexible payment options and waiving NSF fees temporarily on a case by case basis. Please contact us to discuss your options. Please note that financial institutions may still charge a separate fee for NSF. Intact has not advised how long they will be offering payment flexibility or waived NSF fees.